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Where can I find my information?

The username is chosen by you during registration and can be changed under the "My Profile" section. You can also choose a password when registering, and our system will encrypt it, so no one else can see it. If you forget your password, you can visit "My Profile" to set a new password.

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Common Problem
18-08-2021

Will I be charged automatically after the trial period ends?

No-before purchasing the plan, we just disabled the function of trial residential IP. Unless you activate the "auto-renew" feature on the payment page when you purchase a plan, we will not automatically charge you.

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Common Problem
18-08-2021

I have completed the 7-day trial period, what will happen next?

After the trial period ends, your proxy license will be disabled until you purchase the plan.

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Common Problem
18-08-2021

How to try Roxlabs residential agent?

Register and verify your Roxlabs account.Click the "Activate" button on the "Residential\Static Residence" icon in the dashboard, and then fill in the online compliance form.Waiting for approval by our sales agent-you will receive an email notification informing you that your residential agent authority has been activated.

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Common Problem
18-08-2021

Residential agency trial

Before committing to a monthly subscription, we will provide a 7-day free trial on our residential network. Our use of rotating residential and static residential IP networks is subject to fast and automated compliance procedures, which will require you to share some detailed information about yourself, your company, and use cases. We will not store any data or use it for marketing purposes, just to ensure that our residential IP will not be abused.Our 7-day residential trial version is only available to certified companies.If you are a freelancer, you can purchase one of our micro plans for testing after completing the compliance process.

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Common Problem
18-08-2021

How to use dynamic and static residential proxy network

The use of our residential network proxy products requires compliance with fast compliance procedures to ensure that our network is not abused. Please contact our sales team to complete your compliance process.

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Common Problem
18-08-2021