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What information should be sent when reporting a problem?

To report a problem, please provide us with:Code snippetThe platform you are usingYour programming languageLog and HTTP dump (if any)(We ask you to delete trade secrets from the code, dump and any other information provided to NetNut, including URL and any other internal information)Send this information together with your question via email to chinasales@netnut.io

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Common Problem
18-08-2021

Do you provide exclusive IP?

Yes, we provide exclusive IP. You can contact our sales manager's QQ or WeChat at the bottom of the homepage for more information, or send an email to chinasales@netnut.io.

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Common Problem
18-08-2021

What kind of network does Roxlabs provide?

Roxlabs provides various proxy networks, each with different characteristics.Our data center network: Provide a cost-effective solution that saves costs per GB by optimizing the use of websites that have basic security features. We currently provide more than 110,000 data center IPs in the United States, with fast response time and 99.9% network uptime.Our residential network: contains more than 20 million IPs worldwide, and it is growing every day. Our P2P residential IP comes directly from the end user's device, and provides the greatest IP reputation for complex web crawling projects.Our static residential network: NetNut's original network, containing millions of static IPs. And based on hundreds of ISP partnerships in more than 50 countries/regions. This network not only has the advantages of reliable residential IP, but also has the ability to retain IP when needed.

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Common Problem
18-08-2021

How to add multiple contacts for email alerts and billing?

Through "My Profile" on the dashboard, you can add an address for "Alerts" and another address for "Billing".

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Common Problem
18-08-2021

How to whitelist my IP?

You can visit "My Profile" in the dashboard and click "IP Whitelist" to whitelist your IP.

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Common Problem
18-08-2021

How to install the Google extension for Roxlabs

Our Roxlabs Google extension can be found in the Chrome Web Store, which allows you to access any webpage directly from the Chrome browser using Roxlabs proxy.

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Common Problem
18-08-2021